Refund & Cancellation Policy for Savive Cosmetics

Effective Date: 1, March 2024,

1. Order Cancellation:

Customers may cancel an order within 24 hours of placing it, provided the order has not been processed or shipped. To cancel an order, please contact our customer service team at anantmarkettingpvtltd@gmail.com or Contact +91-88568 29924 . Once an order has been shipped, it cannot be canceled.

2. Refund Eligibility:

Refunds are applicable under the following circumstances:

• - Damaged or defective products.
• - Products different from those ordered.
• - Allergic reactions or skin irritations caused by our products (subject to conditions outlined below).

3. Returns Process:

Customers must notify Savive Cosmetics of any issues with their order within 7 days of receiving the products. To initiate a return, please contact our customer service team and provide:

• - Order number
• - Description and photos of the issue

4. Conditions for Refund:

• - Damaged or Defective Products: Savive will issue a full refund, including shipping costs, or offer a replacement for damaged or defective products.
• - Products Different from Order: Customers will receive a full refund or a replacement for products received that are different from those ordered.
• - Allergic Reactions: If a customer experiences an allergic reaction to our products, Savive will issue a refund upon receiving evidence of the reaction in the form of photos and a description. This applies only to first-time purchases of the specific product.

5. Return Shipping:

Customers may be required to return the product(s) in question. Savive will provide instructions on the return process, and return shipping costs for damaged, defective, or incorrectly shipped items will be covered by Savive.

6. Refund Processing Time:

Refunds will be processed within 1-5 business days upon approval of the return. The time it takes for the refund to reflect in the customer's account may vary based on the payment method.

7. Exclusions:

This refund and cancellation policy does not cover:

• - Change of mind or personal preference.
• - Adverse reactions due to failure to review product ingredients.
• - Products damaged or misused after delivery.

8. Contact Information:

For any inquiries or assistance related to refunds and cancellations, please contact our customer service team at anantmarkettingpvtltd@gmail.com or +91-88568 29924 .

By making a purchase with Savive Cosmetics, customers agree to abide by the terms outlined in this Refund and Cancellation Policy.

Note:

This policy is a template and may need customization to fit the specific details and requirements of Savive Cosmetics. Additionally, it is advisable to review and comply with any legal regulations pertaining to refunds and cancellations in the jurisdiction where Savive operates.